Returns & Refunds

Sometimes a device simply isn’t the right fit. That’s no problem. Here is a quick and clear overview of how returns, refunds, and exchanges work with us. You can find the official terms in our Refund policy.

Return period

You have 14 daysto return your order—from the day you received it. The item must be in its original condition and complete with Accessories be returned. The You are responsible for the return shipping costs.

How to return a product

  1. Log in to your customer account in.
  2. Select the order you would like to return.
  3. Click “Request a return” and follow the instructions.
  4. Send the device to:

Revendo AG – Attn. Return
 Güterstrasse 133
 4053 Basel

👉 Please ship it insured and keep the shipping confirmation.

Refund

As soon as the device has arrived and been inspected, we will initiate the refund. This usually takes up to 10 business days. If after 15 business days if no refund is visible, contact us at info@revendo.ch.

As a general rule, we refund using the same payment method you used to pay:

  • For Credit card / TWINT / PostFinance the reversal will be made directly to the same card or account.
  • If you paid via PowerPay (invoice) you paid, the credit will be issued via PowerPay or offset against your outstanding invoice.
  • For Payment in advance (bank transfer) we will transfer the amount back to the same account.

If the original payment method is no longer available, we will contact you to find a solution.

Refund status

You will receive:

  • an email as soon as the return has arrived at our premises
  • and a second email as soon as the refund has been initiated

Depending on the payment provider, 1–3 business days it can take until the credit is visible.

Exchange

Would you like to exchange your device for another model? Simply visit one of our Stores or send us a quick message → info@revendo.ch

If there is a price difference, we will charge or refund the difference.

If you have received the wrong or defective device, the exchange is of course free of charge.

Sale to Revendo (cancellation)

If you have a device sold to Revendo have:

  • Not yet inspected: We can usually still stop the sale → please contact us quickly.
  • Already inspected and purchase confirmed: The sale has been completed and cannot be reversed.

Frequently Asked Questions about Returns & Refunds

How do I return a product?

You register the return via your customer account and then send the device, in its original condition and with all accessories, insured to our return address. Be sure to keep the shipping confirmation until the refund is complete.

When will I receive my refund?

Once your return has arrived and been inspected, we will process your refund. This usually takes up to 10 business days; if you haven't seen your credit after 15 business days, please contact us at info@revendo.ch.

How is the refund processed?

Refunds are always issued via the same payment method you used for the purchase; if this method is no longer available, we will contact you to find a suitable solution.

How can I check the status of my refund?

You will receive an email as soon as your return has arrived with us, and another email as soon as the refund has been initiated; depending on the payment provider, it may then take another 1–3 working days for the credit to be visible.

What to do if the refund has not yet been received?

If you do not see a credit after 15 working days, please check your account activity and your emails (including spam) and then contact us at info@revendo.ch so that we can clarify this directly with the payment provider.

Which account will I receive the refund to?

The refund will be issued to the same account or payment method you used for the order; we will discuss any exceptions with you individually if necessary.

What happens if I paid via PowerPay?

With PowerPay, the refund is credited directly by PowerPay or offset against your outstanding invoice; if you have already paid, the amount will be refunded accordingly.

Will I receive confirmation of the refund?

Yes, you will receive an email as soon as the refund has been initiated; from this point on, it may take 1-3 working days for the credit to be visible, depending on the payment provider.

Can I exchange a device directly?

Yes, you can exchange your device in one of our stores or contact us for this; if there is a price difference, we will charge the difference, and if you have received an incorrect or defective device, the exchange is of course free of charge.

Will I be refunded the shipping costs?

In the event of a return, we will refund the purchase price of the device; shipping costs are generally not refunded unless there is an error on our part (e.g., incorrect or defective product).

Which items are excluded from returns?

Opened hygiene products such as in-ear headphones and already used screen protectors are excluded from returns, as they cannot be resold after opening or application.