Help & Frequently Asked Questions

Do you have any questions about our products, selling your old device or our services? We're happy to help you.

Help Topics

  • Order & shipping

    • When will I receive my order?
    • Can I pick up my order in a store?
    • Can I change my address after placing the order?
  • Returns & refunds

    • How do I return a product?
    • When will I receive my refund?
    • Can I exchange a device directly?
    • How do I cancel a sale?
  • Payment & billing

    • Which payment methods are available?
    • PowerPay / Installment payment
    • The amount was charged twice – what should I do?
    • How can I update my billing information?
  • Repair & warranty

    • What does the warranty cover?
    • How long does a repair take?
    • Data recovery or replacement parts
  • Selling your device

    • How do I sell my device?
    • When will I receive the payout?
    • Decline or adjust the offer
    • What happens to my data?
  • About us & sustainability

    • Why buy from Revendo?
    • What happens to recycled devices?
    • Our packaging & environmental goals
    • Jobs & careers at Revendo
  • Stores

    • Where are your stores located?
    • Opening hours & in-store pickup
    • Drop off devices directly in the store
  • B2B Business clients

    • How can companies sell or recycle devices with Revendo?
    • Does Revendo offer special deals for business customers?
    • Are there corporate repair services or solutions for large clients?

Would you like to contact us?

  • Email

    Send us an email. We'll usually get back to you within 48 hours. info@revendo.ch

  • On site

    Our on-site team will be happy to advise you on purchase, sale and repair