Help & Frequently Asked Questions
Do you have questions about our products, selling your old device, or our services? We’re happy to help.
Help Topics
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Order & Delivery
- When will I receive my order?
- Can I pick up my order at a Store?
- Can I change my address after placing the order?
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Returns & Refunds
- How do I return a product?
- When will I receive my refund?
- Can I exchange a device directly?
- How do I cancel a sale?
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Payments & Invoices
- What payment methods are available?
- PowerPay / installment payments
- I was charged twice – what should I do?
- How can I update my billing information?
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Repairs & Warranty
- What does the warranty cover?
- How long does a Repair take?
- When can I have the battery replaced free of charge?
- Data recovery or replacement parts
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Sell your device
- How do I sell my device?
- When will I receive the payment?
- Decline or adjust the offer
- What happens to my data?
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About Us & Sustainability
- Why buy from Revendo?
- What happens to recycled devices?
- Our packaging & environmental goals
- Jobs & careers at Revendo
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Stores
- Where are your Stores located?
- Opening hours & in-store pickup
- Drop off devices directly at the store
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B2B business customers
- How can companies sell or recycle devices through Revendo?
- Does Revendo offer special deals for business customers?
- Are there corporate repairs or solutions for large customers?
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Revendo Mobile
- When and how will I receive my (e)SIM?
- How do I activate the PIN code?
- How does number porting work?
- I can’t make calls—what should I do?
Would you like to get in touch?
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On-site
Our on-site team will be happy to advise you on buying, selling, and Repair