Your warranty. Your choice.

From the standard warranty to comprehensive protection—you decide how much peace of mind you want.

Basic
Standard warranty
Included automatically with every purchase
  • 1-year warranty on used & refurbished devices
  • 2-year warranty on new devices
  • Free Repair, replacement device, or reimbursement of the current value
  • Defective battery covered (e.g., if the device no longer starts)
  • 14-day return policy

Automatically with every purchase – online and in the Store.

Plus
Extension to 2 years
For iPhone, iPad, MacBook, and iMac
  • 2-year warranty from the invoice date
  • All the benefits of the standard warranty—for 2 years.
  • Full cost control: pay once, enjoy two years of peace of mind
  • If returned within 14 days, the extension fee will be refunded.

Price varies by device – selectable directly at checkout or in the Store.

Premium
3 years & battery protection
Current for iPhones
  • 3-year warranty from the invoice date
  • One-time 50% discount on a battery repair (for capacity below 80%)
  • Free express processing in the event of a warranty claim
  • If possible, a replacement device so you don’t have to wait

Price varies by device – selectable directly at checkout or in the Store.

refurbished & refurbished devices 1 year
New devices 2 years
With extension (Plus / Premium) 3 years
Spare parts after a Repair 90 days

The Revendo Quality Label

Every smartphone, iPhone, and iPad receives its own Quality Label after inspection. Scan the QR code to see exactly how your device performed in the test—transparency instead of empty promises.

  • What was tested: Camera, display, audio, sensors, buttons, connectivity—each test documented individually
  • Battery condition: Measured capacity and charging cycles, in black and white
  • Data erasure: Certified according to NIST 800-88—with proof in the report
  • Tested by MATT: Our diagnostic robot in Basel—precise to the millimeter, objective, and reliable
Meet MATT: The Robot Behind the Quality Label

The inspection report for your device

Behind every Quality Label is a complete, independent Phonecheck report. Scan the QR code to see everything we know about your device.

No fine print, no surprises: device status, repair history with original parts, Battery condition, all functional tests, and proof of secure data erasure.

This is how the report is created →
Phonecheck
Device History Report

ID: ARRE-••••••-••:••:••Z

iPhone 11 128GB Purple
Hersteller
Apple
IMEI
35402210•••••••
IMEI2
35402210•••••••
Seriennummer
F4GZ•••••••
Modell
MWMS2ZD/A
Betriebssystem
iOS 16.1
Blacklist StatusNot tested
No device lockOK
Not tied to a providerOK
Battery condition100%
All function tests passedPassed
Securely deletedNIST 800-88

Device status

MDMNot found
Root / JailbreakNo

Repair history

Original parts (camera, battery, LCD)Genuine

Battery

Charge cycles0

Sample report, anonymized. Each device receives its own report, accessible via a QR code on the Quality Label.

Warranty claim? It’s that easy.

We make it simple—at the Store or by mail-in shipment.

  • Report

    Visit one of the Revendo Store locations or contact customer service via the Help page.

  • Trade in your device

    Drop it off in person or send your device to Revendo.

  • Test

    Our technicians inspect your device—as an Apple Service Provider using genuine parts.

  • Solution

    Free Repair, replacement device, or reimbursement of the current value. With Premium: express processing.

Frequently Asked Questions About the Warranty

Answered briefly and honestly.

How long is the warranty with Revendo?

Used and refurbished devices come with a 1-year warranty, new devices with 2 years. For iPhone, iPad, MacBook, and iMac, you can extend the warranty to 3 years. The warranty period starts from the invoice date.

What does the warranty cover?

Defective devices are repaired, replaced, or their current value refunded as a voucher free of charge within the warranty period. A faulty battery is also covered—such as if the device no longer starts because of it or if the battery is swollen.

What is not covered?

Normal wear and tear (e.g., natural battery capacity loss, signs of use) as well as damage caused by external factors such as drops or liquid damage. Unauthorized repairs by third parties also result in warranty voidance.

What is the Premium Warranty?

The Premium Warranty is available for iPhones, currently exclusively in Revendo stores: 3 years warranty from the invoice date, a one-time 50% discount on a battery repair (if capacity is below 80%), and free express processing – with a replacement device if possible.

How do I report a warranty claim?

Bring your device to one of the 9 stores or contact customer service to send it in. Revendo inspects the device and repairs, replaces, or reimburses the current value as a voucher.

The General Terms and Conditions of Revendo AG apply.

Tested. Documented. Guaranteed.

Find your next device—with a Quality Label, inspection report, and up to 3 years of warranty.
Find device now