Our packaging

A device from Revendo has already passed through many hands—and is meant to last for many more years. To ensure it arrives safely, it needs packaging that is just as thoughtfully designed as the refurbishment itself. Because we couldn’t find what we were looking for on the market, we developed our packaging ourselves together with Swiss packaging specialists: one for smartphones, and one for MacBooks, laptops, and tablets.

That’s why we design our own packaging.

Standard boxes rarely meet all these requirements at once: Either they provide good protection but use a lot of material, or they are economical but less secure. They often contain plastic components that would have to be removed before recycling.

That’s why we took the opposite approach and developed our packaging from the ground up for our devices—tailored precisely to the actual dimensions of smartphones, tablets, and notebooks. The result is two packaging solutions that do exactly what they are supposed to do and can then be fully recycled as paper.

The smartphone packaging

For iPhones and other smartphones, we use a self-developed corrugated cardboard shipping sleeve.

What’s behind it

  • Material

    Corrugated cardboard from FSC®-certified sources (E-flute, FSC® Mix) with 80% recycled content. The packaging can be fully recycled through the paper/cardboard recycling stream and recycled up to 12 times.

  • Quickly set up, flexibly filled

    Additional grooves allow the case to be adjusted to the height of its contents, so no unnecessary empty space is shipped.

  • Sealed securely

    A self-adhesive closure reliably seals the case. No tape, no additional material.

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Packaging for MacBooks, Laptops, and Tablets

Larger and heavier devices need more protection. That’s why we add a PE film to the box here to secure the device and protect it from impacts and moisture. This plastic is harmless to health, durable, and recyclable—and makes up such a small proportion of the packaging that you can dispose of the box, including the film, in the cardboard recycling collection.

In the long term, we also want to eliminate plastic from the packaging of larger devices. We have already achieved this with our smartphone packaging.

What applies to all our packaging

FSC®-certified cardboard

The Forest Stewardship Council® (FSC®) is an international organization committed to the sustainable management of forests. The FSC® label guarantees that wood and other forest products come from forests managed according to strict ecological, social, and economic criteria. Only certified companies may label their products with the FSC® seal.

We use FSC® Mix: The cardboard consists of material from FSC®-certified forests, recycled material, and controlled sources.

Recycling codes PAP 20 and PAP 21

Our packaging is labeled PAP 20 or PAP 21. These codes show you at a glance what material the packaging is made of and which recycling stream it belongs to:

  • PAP 20 Corrugated cardboard
  • PAP 21 Other cardboard (solid board)

Water-based printing inks

Our packaging is printed using the flexographic printing process. This uses water-based, mineral-oil-free inks without hazardous ingredients.

Do your part

Our packaging materials become even more sustainable when you reuse them after receiving your order—for example, for your next shipment or for storage.

Once they have served their purpose, simply put them in the cardboard recycling collection as they are—there is no need to remove or separate anything.

Frequently asked questions about Returns & Refunds

How do I return a product?

You register the return via your customer account and then send the device, in its original condition and with all accessories, insured to our return address. Be sure to keep the shipping confirmation until the refund is complete.

When will I receive my refund?

Once your return has arrived and been inspected, we will process your refund. This usually takes up to 10 business days; if you haven't seen your credit after 15 business days, please contact us at info@revendo.ch.

How is the refund processed?

Refunds are always issued via the same payment method you used for the purchase; if this method is no longer available, we will contact you to find a suitable solution.

How can I check the status of my refund?

You will receive an email as soon as your return has arrived with us, and another email as soon as the refund has been initiated; depending on the payment provider, it may then take another 1–3 working days for the credit to be visible.

What to do if the refund has not yet been received?

If you do not see a credit after 15 working days, please check your account activity and your emails (including spam) and then contact us at info@revendo.ch so that we can clarify this directly with the payment provider.

Which account will I receive the refund to?

The refund will be issued to the same account or payment method you used for the order; we will discuss any exceptions with you individually if necessary.

What happens if I paid via PowerPay?

With PowerPay, the refund is credited directly by PowerPay or offset against your outstanding invoice; if you have already paid, the amount will be refunded accordingly.

Will I receive confirmation of the refund?

Yes, you will receive an email as soon as the refund has been initiated; from this point on, it may take 1-3 working days for the credit to be visible, depending on the payment provider.

Can I exchange a device directly?

Yes, you can exchange your device in one of our stores or contact us for this; if there is a price difference, we will charge the difference, and if you have received an incorrect or defective device, the exchange is of course free of charge.

Will I be refunded the shipping costs?

In the event of a return, we will refund the purchase price of the device; shipping costs are generally not refunded unless there is an error on our part (e.g., incorrect or defective product).

Which items are excluded from returns?

Opened hygiene products such as in-ear headphones and already used screen protectors are excluded from returns, as they cannot be resold after opening or application.