Returns & Refunds

Sometimes a device just doesn’t work out. No problem. Here’s a quick and clear explanation of how returns, refunds and exchanges work with us. You can find the official conditions in our Refund Policy.

Return period

You have 14 days to return your order, starting from the day you receive it. The item must be returned in its original condition and with all included accessories. Return shipping costs are covered by you.

How to return a product

  1. Log in to your customer account.
  2. Select the order you want to return.
  3. Click “Request return” and follow the instructions.
  4. Send the device to:

Revendo AG – Attn. Return
Güterstrasse 133
4053 Basel

👉 Please ship with tracking/insurance and keep the postal receipt.

Refund

As soon as the device arrives and has been checked, we will process your refund.
This usually takes up to 10 business days.
If you do not see a refund after 15 business days, please contact us at info@revendo.ch.

How refunds are issued

We always refund using the same payment method you used for your purchase.

  • Credit card / TWINT / PostFinance: The refund goes back to the same card/account.
  • PowerPay (invoice): The refund is handled by PowerPay or offset against the remaining balance.
  • Bank transfer (Vorauskasse): The refund is sent back to the same bank account.

If the original payment method is no longer available, we’ll contact you to find a solution.

Tracking your refund status

You will receive:

  • an email when your return has arrived
  • and a second email once your refund has been issued

Depending on your payment provider, it may take 1–3 business days until the credit appears.

Exchange

Want to exchange your device for a different model? Just visit one of our stores or contact us → info@revendo.ch. If there is a price difference, we will adjust the amount accordingly.

If you received the wrong item or a defective device, the exchange is of course free.

Items excluded from return

  • Opened hygiene products (e.g. in-ear headphones)
  • Already used display protectors

Selling your device to Revendo (cancellation)

If you sold a device to Revendo:

  • Not yet checked: We can usually cancel the sale – please contact us quickly.
  • Already checked and purchase confirmed: The sale is final and cannot be reversed.

Frequently asked questions about Returns & Refunds

How do I return a product?

You can request a return through your customer account. Select the order you want to return, submit the return request, and then send the device in its original condition with all accessories using tracked shipping. Please keep your shipping receipt until your refund is completed.

When will I receive my refund?

Once your return has arrived and we have inspected the device, we process your refund. This usually takes up to 10 business days. If you don’t see the refund after 15 business days, please contact us at info@revendo.ch.

How is the refund issued?

We refund using the same payment method you used at checkout. If that payment method is no longer available, we’ll contact you to arrange an alternative.

How can I check the status of my refund?

You’ll receive an email when your return arrives and another when the refund has been issued. After that, it may take 1–3 business days for the credit to appear depending on your payment provider.

What should I do if my refund hasn’t arrived yet?

If your refund hasn’t appeared after 15 business days, please check your emails (including spam) and your account statement, and then contact us at info@revendo.ch. We’ll look into it for you.

Which account will the refund be sent to?

our refund is always issued to the same account or payment method you used at checkout. If this is not possible anymore, we will contact you to arrange another option.

What happens if I paid with PowerPay?

If you paid with PowerPay, the refund is handled directly by PowerPay and either credited to you or offset against any outstanding invoice balance.

Will I receive a refund confirmation?

Yes. You’ll receive an email notification once the refund has been issued. After that, the credit may take 1–3 business days to appear depending on your payment provider.

Can I exchange a device directly?

Yes. You can exchange your device in one of our stores or by contacting us. If there's a price difference, we adjust the amount. If you received the wrong or a defective device, the exchange is free.

Will the shipping costs be refunded?

We refund the purchase price of the device. Shipping costs are usually not refunded unless we made an error, such as shipping the wrong or a defective product.

Which items are excluded from returns?

Opened hygiene products such as in-ear headphones and already applied screen protectors cannot be returned.