Returns & Refunds

Sometimes a device just doesn’t work out. No problem. Here’s a quick and clear explanation of how returns, refunds and exchanges work with us. You can find the official conditions in our Refund Policy.

Return period

You have 14 days to return your order, starting from the day you receive it. The item must be returned in its original condition and with all included accessories. Return shipping costs are covered by you.

How to return a product

  1. Log in to your customer account.
  2. Select the order you want to return.
  3. Click “Request return” and follow the instructions.
  4. Send the device to:

Revendo AG – Attn. Return
Güterstrasse 133
4053 Basel

👉 Please ship with tracking/insurance and keep the postal receipt.

Refund

As soon as the device arrives and has been checked, we will process your refund.
This usually takes up to 10 business days.
If you do not see a refund after 15 business days, please contact us at info@revendo.ch.

How refunds are issued

We always refund using the same payment method you used for your purchase.

  • Credit card / TWINT / PostFinance: The refund goes back to the same card/account.
  • PowerPay (invoice): The refund is handled by PowerPay or offset against the remaining balance.
  • Bank transfer (Vorauskasse): The refund is sent back to the same bank account.

If the original payment method is no longer available, we’ll contact you to find a solution.

Tracking your refund status

You will receive:

  • an email when your return has arrived
  • and a second email once your refund has been issued

Depending on your payment provider, it may take 1–3 business days until the credit appears.

Exchange

Want to exchange your device for a different model? Just visit one of our stores or contact us → info@revendo.ch. If there is a price difference, we will adjust the amount accordingly.

If you received the wrong item or a defective device, the exchange is of course free.

Items excluded from return

  • Opened hygiene products (e.g. in-ear headphones)
  • Already used display protectors

Selling your device to Revendo (cancellation)

If you sold a device to Revendo:

  • Not yet checked: We can usually cancel the sale – please contact us quickly.
  • Already checked and purchase confirmed: The sale is final and cannot be reversed.

Frequently asked questions about Returns & Refunds

How do I return a product?

You register the return via your customer account and then send the device, in its original condition and with all accessories, insured to our return address. Be sure to keep the shipping confirmation until the refund is complete.

When will I receive my refund?

Once your return has arrived and been inspected, we will process your refund. This usually takes up to 10 business days; if you haven't seen your credit after 15 business days, please contact us at info@revendo.ch.

How is the refund processed?

Refunds are always issued via the same payment method you used for the purchase; if this method is no longer available, we will contact you to find a suitable solution.

How can I check the status of my refund?

You will receive an email as soon as your return has arrived with us, and another email as soon as the refund has been initiated; depending on the payment provider, it may then take another 1–3 working days for the credit to be visible.

What to do if the refund has not yet been received?

If you do not see a credit after 15 working days, please check your account activity and your emails (including spam) and then contact us at info@revendo.ch so that we can clarify this directly with the payment provider.

Which account will I receive the refund to?

The refund will be issued to the same account or payment method you used for the order; we will discuss any exceptions with you individually if necessary.

What happens if I paid via PowerPay?

With PowerPay, the refund is credited directly by PowerPay or offset against your outstanding invoice; if you have already paid, the amount will be refunded accordingly.

Will I receive confirmation of the refund?

Yes, you will receive an email as soon as the refund has been initiated; from this point on, it may take 1-3 working days for the credit to be visible, depending on the payment provider.

Can I exchange a device directly?

Yes, you can exchange your device in one of our stores or contact us for this; if there is a price difference, we will charge the difference, and if you have received an incorrect or defective device, the exchange is of course free of charge.

Will I be refunded the shipping costs?

In the event of a return, we will refund the purchase price of the device; shipping costs are generally not refunded unless there is an error on our part (e.g., incorrect or defective product).

Which items are excluded from returns?

Opened hygiene products such as in-ear headphones and already used screen protectors are excluded from returns, as they cannot be resold after opening or application.