Shipping and pickup


Whether you prefer to have your device conveniently delivered to your home or pick it up directly at one of our Stores: Here you will find a brief and clear overview of how ordering, shipping, and pickup work with us. For the official shipping terms, please see our shipping policy.

Pickup in store

You can easily at a Revendo Store pick it up. To do so, select the “Pickup in store”. We automatically show you the nearest Store based on your address.

Important information about pickup:

  • Payment is made online in advance
  • You will receive an email once your device is ready for pickup (usually shortly after payment is received)
  • Please bring your order confirmation or ID with

As soon as your device is ready at the selected Store, we will send you a pickup confirmation by email. You can then during opening hours pick it up at the Store.

Shipping within Switzerland

We deliver throughout entire Switzerland. Your order will be sent directly to the delivery address you selected.

Shipping options

A-Post with transport guarantee
  • Protection against Loss & transport damage
  • Damage is covered up to value of the goods covered
  • For orders under 50 CHF, a Small-order surcharge to
  • Revendo decides on repair or replacement after inspection
A-Post / A-Post Plus (free from 50 CHF)
  • Free shipping from 50 CHF
  • Under 50 CHF: +9 CHF shipping surcharge
  • Shipping usually takes place for payments received by 2:00 p.m. on the same day
  • Delivery usually on the next business day
  • The recipient is liable for loss or theft

Delivery time & tracking

We generally ship orders on the same dayas soon as we have received the payment (by 2 p.m.). You will receive a shipping confirmation with tracking linkto track the delivery status at any time.

In some cases, products are shipped separately → you will then receive multiple tracking emails.

Damaged delivery

If your device arrives damaged, please contact us immediately, at the latest within 3 calendar days upon receipt:
 ➡️ info@revendo.ch

Send us the following:

  • Photos of the damaged device
  • Photos of the packaging

Important: Please Keep the original packaging - it is required for reporting the damage.

Shipping to or between Stores

Shipping between Stores is generally only possible directly on site. If you would like to have a device delivered to another Store, you can arrange this at your Store. A deposit is required there; if you later decide against it, you will receive a voucher for the amount of the deposit paid.

Alternatively, you can conveniently order the device online to be delivered to your home.

⚠️ Liability (without transport guarantee)

  • In the event of loss, damage, or incorrect delivery, POST CH AG is liable, depending on the type of shipment, in accordance with the Terms and Conditions for private and business customers.
  • For A-Post shipments, the maximum liability is up to CHF 500.
  • There is no liability for A-Post Plus shipments.

Frequently Asked Questions about Shipping and pickup

How can I cancel a purchase?

As long as the order hasn't been shipped, it can be cancelled. Simply contact us as soon as possible at info@revendo.ch. If the device has already been shipped, you can request a return via your customer account after receiving it.

Why was my order cancelled?

In rare cases, an order may be cancelled if payment fails, the device unexpectedly becomes unavailable, or due to security checks by the payment provider. In such cases, we will inform you by email and automatically refund the amount.

Can I change my address after placing my order?

Yes, as long as the order hasn't been shipped yet. Please contact us immediately at info@revendo.ch with your order number and the new delivery address. Unfortunately, we can no longer change the address after shipment.

How can I track my order online?

You will automatically receive an email with the tracking link from the postal service as soon as the package has been shipped. You can check the delivery status at any time via this link.

When will I receive my order?

Usually within 1–3 business days after receipt of payment. Orders placed before 2 pm are usually shipped the same day.

Why did I only receive a partial delivery?

If items are shipped from different warehouses, you will receive multiple packages with separate tracking links. This is normal – the rest will follow shortly.

Can I pick up my order at a branch?

Yes, if you select "Pick up in store" at checkout. You will receive an email as soon as the device is ready. You can pick it up during the opening hours of your chosen store.

When will my order be ready for pickup?

Once your device is ready at your chosen branch, you will receive a collection confirmation via email. You can then collect it anytime during the branch's opening hours.

Can I have devices sent to a different branch?

Delivery to a different branch is only possible in person at the branch. You can arrange a postponement at your local branch; a deposit is required for this. If you later change your mind, you will receive a voucher for the amount of the deposit. Alternatively, you can conveniently order the device online for home delivery.

Who pays the shipping costs?

Shipping is free for orders over CHF 50. Below that, there is a shipping surcharge of CHF 9.

My device was damaged during shipping – what should I do?

Contact us within 3 days of receipt at info@revendo.ch and send photos of the device and packaging. Please keep the original packaging so we can properly report the damage.

Can I request a specific model that is currently unavailable?

Yes – that's what our search alert is for. We'll automatically notify you as soon as your desired device is back in stock: https://revendo.ch/pages/suchauftrag