Shipping and pickup


No matter whether you prefer to have your device delivered to your home or pick it up in one of our stores: here you’ll find a quick and clear overview of how ordering, shipping and pickup work at Revendo.
For the official shipping terms, please refer to our Shipping Policy.

Pickup in Store

You can easily pick up your order at any Revendo store. Just select “Pickup in Store” during checkout. We’ll automatically show you the nearest store based on your address.

Important for pickup:

  • Payment is made online in advance
  • You’ll get an email as soon as your device is ready (usually shortly after payment)
  • Please bring your order confirmation or an ID

As soon as your device is available at the selected store, we’ll send you a pickup email. You can then collect it during that store’s opening hours.

Shipping within Switzerland

We deliver throughout Switzerland. Your order will be shipped directly to the delivery address you choose.

Shipping Options

A-Post with Transport Insurance
  • Protection against loss and transport damage
  • Damage covered up to the value of the item
  • For orders under 50 CHF, a small-order surcharge applies
  • Revendo decides whether the device will be repaired or replaced after inspection
A-Post / A-Post Plus (free from 50 CHF)
  • Free shipping for orders over 50 CHF
  • Under 50 CHF: +9 CHF shipping fee
  • Orders paid before 14:00 usually ship the same day
  • Delivery usually on the next working day
  • Liability for loss or theft lies with the recipient

Delivery Time & Tracking

We usually ship orders the same day as payment is received (before 14:00). You’ll receive a shipping confirmation with a tracking link so you can follow the delivery.

In some cases, items may be shipped separately → you’ll receive more than one tracking email.

Damaged Delivery

If your device arrives damaged, please contact us right away, and no later than 3 calendar days after delivery:
➡️ info@revendo.ch

Please send us:

  • Photos of the damaged device
  • Photos of the packaging

Important: Keep the original packaging. It’s needed for the damage claim.

Shipping to or between stores

Shipping between stores can only be arranged directly on site. If you want to have a device sent to another store, just go to your local store and they can set it up for you. A deposit is required; if you change your mind later, you’ll get a voucher for the amount you paid.

Alternatively, you can simply order the device online and have it delivered to your home.

Liability (without transport insurance)

In case of loss, damage, or incorrect delivery, liability depends on the shipping method according to POST CH AG terms:

  • A-Post: liability up to 500 CHF
  • A-Post Plus: no liability

Frequently asked questions about Shipping and pickup

How can I cancel a purchase?

As long as the order hasn't been shipped, it can be cancelled. Simply contact us as soon as possible at info@revendo.ch. If the device has already been shipped, you can request a return via your customer account after receiving it.

Why was my order cancelled?

In rare cases, an order may be cancelled if payment fails, the device unexpectedly becomes unavailable, or due to security checks by the payment provider. In such cases, we will inform you by email and automatically refund the amount.

Can I change my address after placing my order?

Yes, as long as the order hasn't been shipped yet. Please contact us immediately at info@revendo.ch with your order number and the new delivery address. Unfortunately, we can no longer change the address after shipment.

How can I track my order online?

You will automatically receive an email with the tracking link from the postal service as soon as the package has been shipped. You can check the delivery status at any time via this link.

When will I receive my order?

Usually within 1–3 business days after receipt of payment. Orders placed before 2 pm are usually shipped the same day.

Why did I only receive a partial delivery?

If items are shipped from different warehouses, you will receive multiple packages with separate tracking links. This is normal – the rest will follow shortly.

Can I pick up my order at a branch?

Yes, if you select "Pick up in store" at checkout. You will receive an email as soon as the device is ready. You can pick it up during the opening hours of your chosen store.

When will my order be ready for pickup?

Once your device is ready at your chosen branch, you will receive a collection confirmation via email. You can then collect it anytime during the branch's opening hours.

Can I have devices sent to a different branch?

Delivery to a different branch is only possible in person at the branch. You can arrange a postponement at your local branch; a deposit is required for this. If you later change your mind, you will receive a voucher for the amount of the deposit. Alternatively, you can conveniently order the device online for home delivery.

Who pays the shipping costs?

Shipping is free for orders over CHF 50. Below that, there is a shipping surcharge of CHF 9.

My device was damaged during shipping – what should I do?

Contact us within 3 days of receipt at info@revendo.ch and send photos of the device and packaging. Please keep the original packaging so we can properly report the damage.

Can I request a specific model that is currently unavailable?

Yes – that's what our search alert is for. We'll automatically notify you as soon as your desired device is back in stock: https://revendo.ch/pages/suchauftrag