Revendo Mobile Help

Everything about your Revendo Mobile subscription – SIM card, porting, network, and more.

📦 Shipping & delivery

When will I receive my physical SIM card?

  • Order without number porting: Shipping takes place immediately after your order by mail.
  • Order with number porting (porting): Your SIM card is prepared and exactly seven days sent before the porting date. This way it arrives on time.

Where do I find the SIM card in the letter?

The SIM card is attached to the accompanying letter with adhesive dots. Important: Please be sure to keep the card carrier safe. It contains your PUK code as well as the PIN, which you will need if the card is ever locked.

When and how do I receive my eSIM?

You will receive your eSIM conveniently and securely by email.

  • Without porting: Directly after completing the order.
  • With porting: Delivery takes place shortly before the number porting date.

🆔 Identity verification (ID check)

Which documents are accepted? The following documents are accepted for legal identity verification:

  • Swiss identity card or passport.
  • Biometric foreigner ID with MRZ number (issued in Switzerland).
  • Identity card or passport from most European countries (e.g., DE, AT, IT, FR, ES, PT, TR, UK, etc.).

🔄 Number porting (porting)

Can I take over a number that is registered to another person (e.g., family)? Yes, that is possible, but not an automatic process.

  • The solution: The current contract partner with the old provider must sign a power of attorney (PoA) as the "alternative owner."
  • Note: For business customers, a collective signature is often required.

⚙️ Settings & PIN

My SIM card does not require a PIN. How do I activate the protection? Your Revendo SIM card is delivered with the PIN request disabled for convenience. Your provisional (not activated) PIN code is printed directly on the Back of the plastic carrier printed – this is the card from which you break out your SIM card in the desired format (Standard, Micro, or Nano).

Important note: Please keep this cardholder safe. It contains not only the PIN but also your PUK code, which you will need if the card ever gets locked.

How to activate the PIN request:

  • 🍏 iPhone: Settings > Mobile Networks > SIM PIN > Activate.
  • 📱 Samsung: Settings > Security & Privacy > More Security Settings > Set up SIM Card Lock > Activate.
  • 🤖 Google Pixel: Settings > Security & Privacy > More Security Settings > SIM Card Lock > Activate.

How do I activate 5G (iPhone)? Go to Settings > Mobile Networks > Data Options > Voice & Data. Select "5G Auto" for the best balance between speed and battery life.

Can I use Revendo Mobile with the Apple Watch? No. Unfortunately, Revendo Mobile cannot currently be used with the Apple Watch (Cellular models).

🛠️ Troubleshooting: I can’t make calls

If you are unreachable or cannot make active calls, this is often due to disabled VoLTE (Calling over the 4G network).

Activate VoLTE:

  • 🍏 iPhone: Settings > Mobile Networks > Data Options > Voice & Data. Make sure VoLTE is active (often automatically on for newer models from iPhone 12 onwards).
  • 📱 Samsung: Settings > Connections > Mobile Networks > turn on "VoLTE calls."
  • 🤖 Google Pixel: Settings > Network & Internet > SIM cards > Select active SIM > activate "VoLTE" (or 4G calls).

 

💡 Pro tips for reception problems:

  1. Airplane Mode: Turn it off and on again briefly.
  2. Network Update: On the iPhone under Settings > General > About check if a pop-up for carrier settings appears.
  3. Wi-Fi Calling: Also activate "Wi-Fi Calling" in the menus mentioned above to make calls over your Wi-Fi when reception is poor inside buildings.

📧 Contact Support

Do you have any more questions? We are here for you! Just write to us: info@revendo.ch